‘KISST’ Voicemail Goodbye Once and For All

Voicemail: It’s inconvenient, it’s inefficient and it’s silently eating up a large chunk of your enterprise communications budget that could be reallocated for better use. While voicemail once had its time and place as a necessary technology before the mobile revolution, the truth is that it’s now just about obsolete. Using text messaging capabilities embedded…

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Why Your Business Is Not Profiting From Text Messaging

There’s an interesting problem happening in telecommunications today: Despite the convenience of text messaging, and its prevalence across just about every industry, many companies are struggling to profit from the technology. This is in sharp contrast to previous advances in telecommunications, such as DSL Internet, VoIP and voicemail service—all of which help corporations generate enormous…

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How SMS Got Its Start: Remembering Matti Makkonen

Chances are likely that you spend a large chunk of time every day sending and receiving text messages over your mobile device(s). It’s worth taking a moment to reflect, therefore, on how this widely popular and ultra convenient communications method first came about. In doing so, you’ll come across the story of Finnish engineer Matti…

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How 3 Things Will Change The Way You Approach Enterprise Communication

The secret is out! By 2018 enterprise companies will be adopting a hybrid cloud solution for their communications. Yes, according to Gartner, enterprise companies are choosing hybrid cloud solutions for communications. So why is a hybrid cloud deployment the aspiration for enterprise communications? Before we discuss three reasons, lets look at what enterprise companies are…

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Provide Great After-Hours Customer Service With Text Messaging Communication

  It’s Saturday afternoon, and many of your customers are just now finding the time to sit down and settle account discrepancies and contact your business with questions or concerns about their accounts after a long work week. Unfortunately, your customer service department is closed for the weekend, and will not open again until 9 a.m. Monday, at…

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Three Interactions That Could Be Solved Using SMS In Your Enterprise Communications:

Self-service is currently one of the hottest trends occurring in enterprise communications. According to Forrester, for instance, last year 76 percent of customers used self-service options. Of all of the self-service tools that are available, including voice and Web-based solutions, SMS is one of the most convenient and affordable in which your business can invest.…

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